It is difficult to maintain success in a credit function with challenges from customers, organizations, people and technology but whatever the reason for your requirement we can help. Our wide range of services all related to credit control can be provided either at your offices or ours.
~ collections ~ interim management ~ process reviews ~ data analysis ~ recruitment assistance ~ training ~ credit risk reviews ~ bad debt reviews ~ team and individual coaching ~ project & change management ~ system reviews~ secondments ~ cost reviews ~ Performance management ~ job descriptions and role evaluations ~ credit policy reviews ~ procedure guides ~ complaint handling ~ difficult debt negotiations ~ cash allocation assistance ~ account reconciliations ~ disputed debt ~
Perhaps some tasks are too specialist or stretching your skills and knowledge and there isn't enough time to develop these skills or acquire knowledge whilst getting the job done! Whether you are small business or a large company we can provide a reliable and professional service. Scroll down to view more information on our services and feel free to call us for an informal chat on how we may help you
Collections Taking on a portfolio of accounts for collections including query management by telephone, letter and sms text at competitive rates based on either a commission or fixed fee structure. Highly skilled, professional staff to compliment your company |
||
 |
Interim Management & Secondment Working within your organization providing temporary assistance for your credit management requirements ie; performance improvement, maternity cover, special projects, seasonal peaks, turnaround and transformation projects. |
|
Process Reviews Our AWARD WINNING end to end or Order to Cash process reviews encompassing marketing & sales, new account application and credit checking, order entry, billing, payments, collections, query management. Brown paper & post it approach with evidence gathering |
||
Data Analysis & Evaluation Complex analysis and evaluation of data population into meaningful reports and models together with key observations, highlights and recommended courses of action. This is another AWARD WINNING service. |
||
Training, Coaching & Mentoring Teams or individuals tailored to meet your development objectives covering most aspects of credit management for consumer, commercial, or corporate customers. Individual coaching & mentoring for non-credit management staff. Special programmes for developing Team Leaders, Supervisors and First-time Managers. |
||
Credit Policy & Procedures Creation or reviews and amendments using RACI (Responsible, Accountable, Consulted, Informed) methodology to define responsibilities. Workshops facilitated. Process & end user procedure guides with hints & tips sections |
||
Recruitment Assistance Complete service for recruitment or finding a better job. CV reviews, Job descriptions, adverts, liaise with agencies, press and candidates on your behalf, handling applications, conducting interviews and recruitment events for final interview |
||
Cashflow, DSO Forecasts, Bad debt provision calculations We can provide models for targeting and forecasting DSO translated into meaningful cash targets for teams or individual collectors. In addition we can share our expertise with calculating provisions for bad and doubtful debt with review models |
||
Customer behaviour analysis & Call centre drivers Full analysis of call centre and customer behaviour analysis identifying trends, activity, costs, with a view to understanding efficiency dynamics and customer service improvements. Inbound, outbound, agent performance, KPI’s, call quality evaluation, performance metrics, benchmarking etc. |
||
Business Cases for Change Having made business cases for change throughout my own career as a Credit Manager and also having worked for a leading credit management software company I can help with building business cases for change whether for for technolgoy or other initiatives and provide project management services. |
Copyright Credit Control Services Ltd Registered in England and Wales 05987170 |
